Occupier Solutions

Providing solutions for all your business needs

As an occupier, we can help you provide the best real estate for your business. We have teams that understand the needs of occupiers and can ensure all your real estate activities are delivered efficiently and in line with what your business needs.

Our aim is to strengthen the pillars of a business’ daily operations: people, processes and technology. By helping to bring their procurement and facilities services into line with their business needs, we cut expenditure and reduce risk exposure.

Every client is different, with a unique set of objectives. So to provide the quality of service that you merit, we really get to know your organisation - and the people who work in it. That information forms the bedrock of all our advice.

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Providing solutions for all your business needs

As an occupier, we can help you provide the best real estate for your business. We have teams that understand the needs of occupiers and can ensure all your real estate activities are delivered efficiently and in line with what your business needs.

Account management

We keep things simple for our clients. We give them a single point of contact to support their needs at each point in the property lifecycle.

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Our experts get to know the client’s business and identify what matters to them – immediate priorities and financial objectives, as well as longer-term aims. Then we break down that information to identify which of our broad range of services would most benefit the client.

Those services are designed to mitigate risk, save money and reduce the amount of time our clients spend on their real estate assets.

We seamlessly interlink our services, so our solutions are always coherent, and efficient. And we keep our clients up-to-date about the latest industry trends and best practice in corporate real estate. It allows them to take advantage of the new ideas and disruptive technologies improving many areas of commercial life.

Managing risk

There’s always a certain amount of risk involved in occupying or owning commercial property. Settling overheads, meeting legal obligations and keeping a building up and running requires time and energy.

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Our corporate property management team focuses on reducing our clients’ risk exposure. One way we do this is through our lease administration and treasury specialists, who provide a complete package of lease management services. We ensure that property outgoings are correct and are paid on-time and in full, and that critical lease events such as break options, rent reviews or lease expiries aren’t missed.

Adhering to the laws, rules and regulations that come with occupying a commercial property is mandatory. We provide support for statutory compliance requirements for valuations, onerous lease provisions, property cost budgeting and forecasting.

The law also changes from time to time which means that it’s necessary to be kept up to speed with developments. The introduction of MEES and changes to lease accounting under IRFS 16 are recent examples that may well affect your business.

We talk you through the exact implications for your company. Our experts are able to look at the situation from a variety of angles and specialisms, come up with pre-emptive strategies and plans, and help you to deal with existing or legacy issues.

The effectiveness of virtually every business depends, in large part, on the smooth operation of its property. Keeping it open and fit for purpose is vital for both employees and customers.

Cost management and value generation

Keeping costs under control ranks as a top priority for most occupiers. By delivering advice and practical support when and where it’s needed the most, we ensure that a property is operating as efficiently – and effectively - as possible.

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Real estate that meets business needs

We understand that your needs are unique. Every business is different and our occupier advisory team gives advice and support on that basis.

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Location is crucial. Where to lease or buy can be one of the most important decisions a company will make. The location has to be right for your customers and your employees. The detailed market knowledge and vast experience of our specialists can help you make an informed, strategic choice.

A pre-acquisition survey conducted by our specialist building consultants will ensure that any significant disrepair is identified, helping you to avoid potentially expensive repairs and building downtime.

Once the right location has been found, the next step is to configure the space to your needs – which is where our planning team comes in. We aim to ensure that you’re getting the best out of your property. This may be a case of maximising your window frontage, or even applying for a change of use.

We can also help you work on your business plans to exit or acquire property. We’ll calculate exit costs, and give you the information you need to move forward.

Our knowledge extends to Mergers and Acquisitions. We examine the ways in which a particular property would work for your business, and provide detailed advice on every aspect of the property during the due diligence period.

Attracting and retaining the best talent

The spaces where we work can have a huge impact on our general happiness, wellbeing, motivation and productivity. Getting it right is fundamental for your company in bringing in, and holding onto, talented employees.

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Our sustainability team work towards achieving that goal. We look at a range of key determinants, and come up with practical, cost-conscious ways of making sure that your staff are happy, and well. Improving staff morale and productivity is also the aim of our workspace planners. Designing visually and technically impressive - and highly functional – workplaces is part of that brief, adding real value to your organisation.

It’s a collaborative process: Working closely with you we draw up a comprehensive real estate strategy that supports business growth, and attracts and retains the people you need.

Efficient use of technology and access to data to aid decisions

The quantity of information needed to manage a property, generate reports and make decisions on real estate is vast.

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We’ve created a digital platform to systematize that data. The technology we use lets us manage both real estate and relevant business information easily, and effectively. So you can produce regular, reliable reports to accurately measure performance and delivery.

You also have swift access to data crucial to the decision making process, giving you the support and confidence you need to move forward.

Facilities management

Our facilities management consultants tailor their advice to dovetail with the things that matter to our clients.

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We have developed a number of tools and process that enables us to obtain a clear picture of your organisation - and particularly the maturity of your facilities management arrangements.

We take professional pride in our work. The experience, technical skills and rigour of our consultants have earned the respect and trust of some of the largest companies in Britain, and further afield. We recently identified €5m of savings for a European client, and have advised BHP Biliton, ArcelorMittal and Muller Milk.


Finding suppliers that are the right fit for your project, property or facilities is always important. Our procurement team helps clients to identify suitable suppliers, and accompanies them through the entire process to ensure successful delivery.

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Procurement is a multifaceted and involved process - from sourcing, tendering and vetting suppliers, to purchasing, supply chain management and establishing KPI’s. At each point in the procurement cycle, there’s usually an opportunity to make savings: Our procurement consultants save clients an average of 16% on overall procurement-related costs – whilst rigidly adhering to all relevant procurement standards.

We work with you at every stage of a procurement project, starting with an upfront strategic review. Its aim is to find ways of getting the best value out of the buying process. Our consultants advise on every type of contract, from total facilities management agreements, to individual contracts for cleaning services, lift maintenance, M&E services, catering, IT and front of house. Our own procurement technology platform ensures full transparency throughout whilst streamlining the procurement process.

We’re also compliant with BS8572 quality management processes as well as RICS Professional Statement for Facilities Management Procurement 1st Edition 2018. A sign of our commitment to working to consistently high standards.

We’ve procured more than £100m of contracts in the last 18 months alone. Our consultants worked on the iconic ‘Walkie Talkie’ building in London, as well as Zig Zag, One New Change and Nova. All of which means we have the experience, skill and technical expertise to support you on any type, or scale, of project.

Putting your procurement processes in the hands of a third party obviously requires trust. As well as our long history of providing first rate procurement advice and services, we also sit on the British Standards panel for procurement of facilities services. When we say we know what we’re doing, we mean it.

Key occupier solutions contacts

Hotel & leisure sector declined by more than a quarter since the end of August according to Avison Young’s UK Cities Recovery Index

Hotel & leisure sector declined by more than a quarter since the end of August according to Avison Young’s UK Cities Recovery Index 8 Oct 2020

Support from local authorities provides a lifeline for cities.

Avison Young’s UK Cities Recovery Index has identified a significant drop in the Hotel & Leisure Index. Since last week, the sector declined by 2%, but a 27% decrease since the end of August has highlighted the volatility being seen across the industry. The ‘Rule of 6’ and the 10pm curfew continue to add increased pressures and concerns, particularly as the end of the furlough scheme nears.

The Recovery Index uses a variety of high-frequency indicators to track key aspects of city life and includes detailed analysis and insights into the rate and trajectory of recovery following the impact caused by COVID-19. By monitoring the way in which the pandemic impacts different aspects of the economy and society almost in real-time, Avison Young is able to identify early signs of any significant shift in recent trends.

Daryl Perry, Head of UK Research at Avison Young comments:
“Leisure, hospitality and culture are at the heart of our cities, so the sector needs additional support due to the increasing impact of COVID-19. Local responses are incredibly important to help keep the sector moving forward in the current, difficult climate.

There has been a notable lack of support for hospitality and the arts, yet it is interesting to see this being taken on at a local level. Liverpool City Region recently announced a £40million fund to help businesses in the hospitality sector, which supports over 50,000 jobs in the city. CareerScope, a partnership between five organisations has also been set up to provide a free service for those who have either lost their job or are struggling to find work in the sector. As the end of the furlough scheme nears, support from local authorities will be more important than ever as the rise in unemployment is likely to affect the hospitality sector disproportionately when compared to other key sectors.”

A spotlight has been shone onto cinemas this week following the announcement that the latest James Bond film will be postponed again, and Mulan has been released online and skipped cinemas altogether. This has led to various cinemas announcing additional closures and reducing opening hours, demonstrating the widespread decline across the industry. Box office revenues have also been hit, with a dramatic drop in September’s numbers. The box office indicator suggests a 78% drop has been recorded from the 3rd September to the 4th October.

Hotels, bars and restaurants are continuing to see a decline in revenue following the end of the ‘Eat Out to Help Out’ scheme. The year-on-year change in restaurant activity peaked at over 200% on 31st August but has since tailed off, with the latest figures showing a 4% decline in the last week.

London’s Rate of Recovery

London’s recovery comes from a lower base than the national index as the indices fell as low as 29 on the 18th April, compared to the national average of 33. The steeper drop was largely due to the impact on the mobility, return to office and hotel & leisure sector indices.

The Recovery Index reveals the challenges faced by our largest cities that function as major commercial, leisure and tourist hubs and are largely reliant on public transport. These cities are suffering from travel restrictions and wider public concern in the face of resurging infections nationally. Interestingly, this is despite the fact that London is currently experiencing lower infection rates per 100,000 than many other UK cities.

The number of people using the tube has flatlined since the beginning of September and remains low as of the 4th of October. The anticipated increase in the number of commuters using public transport to return to offices was curtailed by the change in government guidance on returning to work.

The vastly reduced number of people in the capital has meant that the footfall indicator has lagged consistently behind other cities. As of the 4th October, this indicator was 25% below the national average, again showing the challenges faced by large cities reliant on office workers and tourists.

Dr Nick Axford, Principal, Global Head of Research at Avison Young comments:
“Our Recovery Index has shown a similar picture to the UK Manufacturing & Services Purchasing Managers Indices (PMI). Both are demonstrating that the recovery evident throughout July and August has begun to reverse in recent weeks.

“On a positive note, the Chancellor is clearly committed to using monetary policy and other tools to support demand and aid the recovery. The Monetary Policy Committee has repeatedly affirmed its willingness to provide further policy support as necessary, which will help to underpin the recovery longer term. Whilst there is much debate over the most appropriate way to respond to the recent rise in infections, the Government’s focus on avoiding another full lockdown and limiting the structural damage to the economy will help our major cities weather this latest phase of the pandemic.”

The UK Cities Recovery Index is available here: www.avisonyoung.co.uk/ukcitiesrecoveryindex

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