Facilities management
Facilities management built around you
Avison Young combines global facilities management expertise with local insight from more than 250 FM professionals across the UK. Our management-led approach gives occupiers, investors and landlords a flexible alternative to traditional facilities management. From day-to-day delivery and integrated services to strategy, procurement and Performance Partner solutions, we shape our support around your organisation and portfolio. Transparent commercial models, proven technology and specialist suppliers give you greater control, help manage compliance and improve building performance, while creating better experiences for the people who use your spaces.
What can we offer?
Our flexible facilities management solutions bring together experienced people, responsive support, trusted suppliers, technology and real-time insight to improve performance and deliver measurable value.
FM delivery
Our on-site and mobile teams keep your buildings running smoothly, backed by consistent processes, clear service standards and experienced operational oversight.
Integrated FM
We bring hard and soft FM services into one flexible solution, from maintenance and cleaning to security, catering and front of house.
FM strategy
We create practical FM strategies and operating models that support your organisation, portfolio, workplace and commercial priorities.
Performance Partner
We connect your suppliers, technology, data and governance to improve performance across your existing facilities management network.
Technology and data
CAFM technology, business intelligence dashboards and real-time reporting give you a clear view of activity, compliance, costs and performance.
Customer experience
We combine responsive service, hospitality and workplace expertise to create welcoming, productive environments for your people and visitors.
Management-led FM
Our management-led approach gives you access to specialist expertise without tying you to a fixed resource model. More than 2,500 pre-qualified supply-chain partners provide national coverage, local knowledge and the right skills for each requirement. We coordinate delivery through clear governance, service standards and supplier performance monitoring, while remaining your single point of accountability. This flexible model supports consistent outcomes across individual buildings and national portfolios, with services and resources that can adapt as your needs change.
Flexible FM models
Our role can evolve with your organisation. We offer hands-on FM delivery and management, integrated facilities management, strategy and operating model design, procurement support, and Performance Partner or Integrator solutions. As your Performance Partner, we connect existing suppliers through shared governance, technology, data and clear performance insight. This helps improve your wider FM network without replacing every provider. We support occupiers, investors and landlords across offices, mixed-use schemes, education, healthcare, industrial and distribution portfolios, retail, hospitality and living assets.
If you lease or occupy commericial space
Here's how we can help
Connect with one of our specialists today.
Technology, data and compliance
Better decisions start with clear, accessible information. MRI Evolution, Avison Young’s displAY business intelligence tools and real-time dashboards give you a transparent view of service requests, supplier activity, costs, KPIs and outstanding actions. We also monitor statutory requirements and compliance certification, helping you identify risks and maintain oversight across your portfolio. This evidence-led approach supports more informed maintenance planning, stronger supplier performance and continuous improvement.
24/7 customer support
Our UK-based Customer Service Centre operates 24 hours a day, 365 days a year, giving clients, building users, FM teams and supply-chain partners a single point of contact. Experienced teams coordinate requests, track actions and support consistent service delivery through technology-enabled processes shaped around your brand and operating model. Combined with real-time reporting and compliance monitoring, the centre gives you a clear view of FM activity and helps create a responsive, reliable experience across every location.
Connect with our facilities management team today
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