Engage
Engage: exceptional every day
Engage is Avison Young's client experience solution that brings communities together and assets to life through insight-driven experiences. We deliver impactful communications, brand activations and exceptional front-of-house operations for commercial properties and estates across office, retail and residential environments.
From engaging welcomes to collaborative events and destination marketing, Engage creates lasting connections at every stage of an asset's lifecycle. Our innovative, sustainable solutions drive engagement, strengthen identity, and support occupier attraction and retention - shaping places with purpose that enhance vitality and wellbeing for occupiers, visitors and communities.
Our services
Our services are delivered across four core areas, designed to enhance experience, strengthen identity and maximise value across your commercial property assets.
Engagement and experience
Events
Our specialist team designs and delivers innovative, creative events of all sizes, aligned to your key objectives. From driving footfall, enhancing experience with seasonal programming and community building to corporate events, product launches and seminars. Our events bring places to life and create meaningful moments that connect people to your brand and assets.
Marketing and communications
Engage develops and delivers targeted marketing and communications strategies that support lettings, strengthen brand identity and enhance engagement. Our services span brand creation and promotion, public-facing campaigns, occupier communications, signage and installations, and experience-led destination marketing. Every element works seamlessly together to create a cohesive experience for landlords, occupiers and visitors, transforming how assets and brands connect people with places.
Training and consultancy
We provide tailored customer excellence and workplace experience training and consultancy, covering all aspects of operational delivery, audit and review. Our approach empowers teams to self-drive excellence within their assets and supports market-leading location strategies where long-term outsourcing is not the preferred solution.
Strategic JV partnerships and funding
We provide strategic funding advice and align joint venture partnerships to enable research-led developments to thrive. Our experience includes major projects such as the UKAEA’s Culham Campus - a global fusion energy centre of excellence - where we are advising on the appointment of a venture partner to deliver its long-term development strategy. By connecting public and private capital with cutting-edge research, we deliver commercially resilient frameworks that drive innovation and lasting value.
Valuations and business rates
Our valuations and business rates specialists help clients to stay ahead of legislative changes and rating reforms. With unique sector expertise, our insight accounts for the unique characteristics of space types - from high-spec laboratories to flexible innovation hubs - ensuring accurate valuations and fair assessments. Clients include Oxford Science Park, since 2017 and TusPark Cambridge Science Park since 2019, giving clients clarity across complex portfolios.
Your award-winning partners
Driving experience. Defining destination:
- Setting the standard for service excellence and welcome.
- Activating spaces with purpose, energy and intent.
- Elevating profile, awareness and engagement.
- Creating events and activations that bring places to life.
Contact us today to find out more.
PLACE+
Using technology to elevate customer experience
- Occupier-centric intelligent communication: Deliver tailored, real-time updates and information that matter most to your occupiers, ensuring they feel informed and valued.
- Operational excellence: Align your occupiers with your space - Streamline processes and create a seamless experience by connecting occupiers to the services and amenities that enhance their day-to-day operations.
- Improve community connection and wellbeing: Foster a sense of belonging and support wellbeing through interactive features, events, and initiatives that bring your community together.
- Gain insights into what your occupiers value: Access actionable data on preferences and feedback to understand what occupiers appreciate about your site - and what they want to see more of.
Contact us today to find out more.
Discover how Engage can help you today
Case studies - destination experience
Culham Campus Oxfordshire
Partnered with UKAEA to secure strategic investment and deliver innovation space at the UK's first AI Growth Zone, transforming Culham Campus into global innovation hub.
Loughborough Science Park
Since 2005, Avison Young has partnered with Loughborough University to strategically expand the Science Park through major acquisitions and development phases - discover more.
Exeter Science Park (ESPL)
Avison Young has supported Devon County Council, University of Exeter, and local authorities in creating the South West's premier STEMM innovation hub at Exeter Science Park..